Frequently Asked Questions
Find answers to common questions about our products, shipping, and more. Can't find what you're looking for? We're here to help.
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Products & Ingredients
Yes, all our products are made with 100% natural ingredients. We never use artificial preservatives, colourings, flavourings, or additives. Every ingredient is carefully sourced and clearly listed on our packaging.
Our herbal teas have a shelf life of 12-18 months when stored in a cool, dry place away from direct sunlight. Sauces and honeys typically last 6-12 months after opening when refrigerated. Each product has a best-before date printed on the packaging.
Most of our products are vegan-friendly, including all our herbal teas and sauces. Our spiced honeys contain honey, which some vegans may choose to avoid. Each product page clearly indicates whether it's suitable for vegans.
We take allergens seriously. While our products are made in a facility that handles various ingredients, we clearly label all potential allergens on our packaging. If you have specific concerns, please contact us before ordering.
We source our ginger and spices from trusted suppliers who share our commitment to quality and sustainability. Our primary ingredients come from Ghana and other regions known for producing the finest quality ginger and spices.
